Privacy Policy

1. Introduction

At Alleppey Booking (accessible via alleppeybooking.com), one of our main priorities is the privacy of our visitors and guests. This Privacy Policy document outlines the types of information that is collected and recorded by us and how we use it to provide you with seamless backwater experiences.

2. Information We Collect

To successfully process your bookings and ensure a safe trip, we collect the following personal information:

• Contact Information: Your name, email address, and phone number provided during inquiries or the booking process.
• Identification Details: As mandated by local law, we require Government-issued ID proofs (such as Aadhar Card, Passport, or Driving License) for all adult guests prior to or at the time of houseboat check-in.
• Booking Data: Information regarding your travel dates, group size, and dietary preferences required for customized meal preparations on board.
• Website Usage Data: Non-personally identifying information such as browser type, referring site, and the date/time of your visit, collected via cookies to help us improve our website performance.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Process your bookings and confirm reservations for houseboats, speedboats, and other services.
• Communicate directly with you via email or WhatsApp regarding boarding points, check-in timings, and itinerary updates.
• Comply with local Kerala government and tourism authority regulations (specifically regarding overnight guest registries).
• Improve, personalize, and expand our website and marketing efforts.

4. Sharing Your Information

We do not sell your personal data to third parties. However, to fulfill your requested services, we must share specific details with our trusted partners:

• Local Boat Owners & Crew: We share your basic contact info, group size, and dietary requirements with the captain and chef assigned to your vessel to ensure they are prepared for your arrival.
• Legal Authorities: We may disclose your identification documents to local authorities if required by law for security and registration purposes.

5. Data Security

We take the protection of your data seriously. We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Privacy Rights

You have the right to request access to the personal data we hold about you. You may also request that we correct any inaccurate information or delete your personal data, provided it is no longer required for legal or operational compliance related to a past booking.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.